This national bank’s EDD case time halved in 12 weeks

Challenge

One of the largest banks in the United States was finding international research challenging, particularly monitoring risk-relevant changes within their client base – a key regulatory requirement.

The first difficulty was that the bank’s staff weren’t aware of where best to look to understand risk, but wanted to upskill their team to carry out this work in-house rather than outsourcing this work for a large cost. Secondly, they needed automation to improve effectiveness. The analysts could add human value in interpreting data and making key decisions, but manually copy-pasting information into an audit trail is laborious and slow.

The bank’s clients would require Enhanced Due Diligence if risk factors exceeded a certain threshold. 21 factors are continuously monitored, including location and products that the client uses. This procedure is often for clients with global exposure due to an international ownership structure, and this requires the searching of foreign language content for research. The bank had no capability in place to search and translate content globally, so risk-relevant data could be missed.

“We need to conduct EDD globally but most of our team have never left the state!”
– Managing Director, High Risk Accounts

Solution

We were glad to be chosen by the client, and Arachnys were the bank’s first ever vendor to use cloud architecture. We ran a full cloud-adoption program and configuration-based deployment alongside the contracting process, and implemented the solution to become a fully live platform for 75 users in just 12 weeks.

This team achieved a great level of efficiency. They cut the time to conduct EDD by half, through the elimination of unnecessary work and focusing on a more streamlined process.

The bank is looking to add more users to their AML Investigations team, and further numbers in fraud analytics.

Results

  • Increased efficiency – the team of 75 analysts cut EDD investigation time by 50%, eliminating redundant work.
  • Reduced costs – EDD spend reduced by 50%.
  • Rapid, cloud-based implementation – Go-live in 12 weeks from contract signature to fully live platform with 75 users.
  • A 40% better output per user was recorded after 8 months.