How to accelerate onboarding and improve CX in business banking
The race to differentiate continues to put the banking sector to the test. As Fintech entrants push through barriers to create exceptional digital experiences, all banks are running a race to create innovative customer products and experiences. Part of
Meeting compliance and the challenges of manual onboarding and KYC refresh for banks
Many banks struggle to streamline their KYC workload - and please regulators - due to their oversized compliance teams. Not only this, but the amount of manual work that is undertaken by these segmented teams is similarly large, causing
Onboarding commercial banking customers: automate to accelerate
It’s a well known fact that, in banking, opening a new commercial account is not a fast or simple task. In fact, it’s a notoriously difficult and sometimes painful process which is dotted with friction points for the customer
The onboarding conundrum – a poor experience for business customers and banks
The onboarding process for opening corporate accounts at banks is littered with friction points. But it’s not just the customers who are suffering, it’s also the banks themselves. It is evident just how difficult the onboarding process is for banks: