Privacy Policy

This privacy policy is for this website (Arachnys.com) and all associated subdomains (info.arachnys.com, blog.arachnys.com, etc) and served by Arachnys Information Services Ltd. and governs the privacy of its users who choose to use it.

The policy sets out the different areas where user privacy is concerned and outlines the obligations & requirements of the users, the website and website owners. Furthermore the way this website processes, stores and protects user data and information will also be detailed within this policy.

By using this website, you accept the terms of this policy.

The Website

This website and its owners take a proactive approach to user privacy and ensure the necessary steps are taken to protect the privacy of its users throughout their visiting experience.

Personal identification information

We may collect personal identification information from Individual Users in a variety of ways, including, but not limited to, when Individual Users visit our sites, register on the sites, place an order, subscribe to the newsletter, respond to a survey, fill out a form, and in connection with other activities, services, features or resources we make available on our sites. Individual Users may be asked for, as appropriate, name, email address, phone number, or location. Individual Users may, however, visit our sites anonymously. We will collect personal identification information from Individual Users only if they voluntarily submit such information to us. Individual Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain sites’ related activities.

Non-personal identification information

We may collect non-personal identification information about Individual Users whenever they interact with our sites. Non-personal identification information may include the browser name, the type of computer, and technical information about Individual Users’ means of connection to our sites, such as the operating system and the Internet service providers utilized or other similar information.

Use of Cookies

At Arachnys we take your privacy seriously and we only process very limited personal data on a business or administrative level for marketing our own services to you as a legitimate business interest or as a customer of Arachnys. We don’t export of sell our data to any third parties nor do we sell or market other vendor services.

We use this data to email or telephone people to inform them about our services and all emails contain a 1-click unsubscribe link to prevent any further emails from us. A typical example of the kind of personal data we hold includes name, email, IP address, job title, telephone number (which could include mobile) and company address.

We do not store any ‘sensitive’ personal data. We only store this information in secure cloud-based systems and all data is easily removable, editable, correctable and available in a portable format on request.

How we use Cookies

At Arachnys we use a variety of cookies on our own website (small text files placed within your browser when you visit a website) and we aim to be as transparent as possible about which services we are using. The information in these cookies may be processed by the following services:

HubSpot

HubSpot is a marketing automation service. We use it to host of all our marketing landing pages as well as send email campaigns. HubSpot tracks the activity of users so we can provide and send more relevant information to users who have requested it. More information is available here.

Google Analytics

We use Google Analytics to measure the amount of traffic to our web pages, to help us improve our website and content. This information is anonymous. More information is available here.

Google Ads

Google Ads remarketing allows us to display ads (on other websites) to people who’ve been on our site before. More information is available here.

LinkedIn

The LinkedIn Insight Tag enables campaign reporting and insights about our website visitors. More information is available here.

We also use a cookie in more conventional ways to remember a user’s choice on accepting our cookie statement on first visiting our site.

Our website is hosted in WordPress and uses various additional plugins to improved functionality. Some of these plugins may also use cookies and we may therefore periodically use cookies that are not listed on this page.

How we use collected information

Arachnys may collect and use Individual Users’ personal information for the following purposes:

To improve customer service

Information you provide helps us respond to your customer service requests and support needs more efficiently.

To create a user profile for authentication and preferences

We may use your personal information to provide identification of your account and preferences as well as details that will enable security and authentication checks for your personal safety.

To personalize user experience

We may use information in the aggregate to understand how our users as a group use the services and resources provided on our sites.

To improve our website

We may use feedback you provide to improve our products and services.

To send periodic emails

We may use the email address to send user information and updates pertaining to an order. It may also be used to respond to inquiries, questions, and/or other requests. If a user decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the user would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of personal information, username, password, transaction information and data stored on our Sites. We secure this on computer servers in a controlled, secure environment, protected from unauthorized access, use or disclosure. All data is protected using encryption at rest and in transfer, such as the Secure Socket Layer (TLS) protocol.

Sharing your personal information

We do not sell, trade, or rent any Individual Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the sites or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Third party websites & links

Individual Users may find advertising or other content on our sites that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our sites. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our sites, is subject to that website’s own terms and policies.

Right to access, change or delete personal information

Right to Access

Individual Users have the right to know what personal information about them is included in our databases and to ensure that such data is accurate and relevant for the purposes for which Arachnys and our Customers collected it. Individual Users may review their own personal information stored in the databases and correct, erase, or block any data that is incorrect, as permitted by applicable law and Arachnys policies.

Upon reasonable request, Arachnys allows Individual Users access to their personal information, in order to correct or amend such data where inaccurate. To request erasure of personal information, Individual Users should submit a written request to Arachnys.

Requests for Personal Data

Arachnys will track each of the following and will provide notice to the appropriate parties under law and contract when either of the following circumstances arise: i) legally binding request for disclosure of the personal information by a law enforcement authority unless prohibited by law or regulation; ii) requests received from the Individual User. If Arachnys receives a request for access to his/her personal information from a Data Subject, then, unless otherwise required under law or by contract with such Individual User, Arachnys will refer such Data Subject to the Individual User.

Satisfying Requests for Access, Modifications, and Corrections

Arachnys will endeavor to respond in a timely manner to all reasonable written requests to view, modify, or inactivate personal information.

Updates

Arachnys has the discretion to update the information above at any time in a manner that is consistent with marketing our products and services. When we do, we will revise the update date at the bottom of this page. We encourage users to frequently check this page for any changes. You acknowledge and agree that it is your responsibility to review this periodically and become aware of modifications.

Complaints

Arachnys commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union with inquiries or complaints regarding our policy should first contact Arachnys using the contact details below or using the contact us page on this web site.

Arachnys commits to cooperate with EU data protection authorities (DPAs) and comply with the advice given by such authorities regarding human resources data transferred from the EU in the context of the employment relationship.

Your acceptance of these terms

By using this site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our site. Your continued use of the site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact Arachnys at:

Arachnys Information Services Ltd, 3 Lower Thames Street, London, EC3R 6HD, UK

This document was last updated: October 28, 2019