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CLIENT SERVICES

Levers for Customer Success

The Arachnys’ services team provide deep technical, business and industry knowledge  to ensure our clients are fully supported during the pre and post sales process.

 

 

 

 

 

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Implementation Methodology

  • A dedicated solutions team is assigned, based on business need, to support your firm
  • The team provides workshops, demonstrations and best practice expertise to align your business needs with solutions
  • Your solutions team is conduit to Arachnys engineering and product teams for product enhancement requests, and 360 degree support during your implementation
  • We provide regular updates on process and are kept aware of new developments and roadmap updates.
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Support 

  • We provide continual monitoring of your Customer Risk Intelligence platform to identify issues before the become issues
  • Our highly experienced Account Management, Technical Account Management and Support teams are available to provide you with what you need to wring the benefits out of your risk intelligence platform

 

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Training

  • A customized and comprehensive training program is provided to bring all users onto the platform quickly and efficiently
  • Regular refresher sessions are provided to your teams to maximize their use of the platform.

 

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SECURE

Able to avoid being harmed by any risk, danger or threat

AUTOMATE

Methods for automatically controlling processes, especially online

TRANSFORM

To make a thorough or dramatic change in form, appearance, or character

COMPLY

To act or be in accordance with wishes, requests, demands, requirements, conditions, etc.; agree